Support Plans

One Step Retail Solutions offers a variety of support plans to meet your POS software needs!

One Step Retail Solutions Support Plans:



Support Options Phone & Email Support Unlimited Off-line Research Time Unlimited Access to Knowledge Base Unlimited Access to Downloads & Support Forums Support on Operating Systems Training Priority Level
Premium Support Telephone and Internet support 7 days a week see details Yes Yes Yes Windows operating systems (POS Product specific functionality) & basic support for Retail Pro DVS Up to 5 minutes per day during a support call Highest priority in the support queue for call-backs
SupportPlus Telephone support to any employee of the company see details Yes Yes Yes Windows operating systems (POS Product specific functionality) & basic support for Retail Pro DVS No 2nd Level priority in the support queue for call-backs
Flex 5 Support Telephone and Internet support 5 days a week see details Yes Yes Yes Windows operating systems (POS Product specific functionality) & basic support for Retail Pro DVS Basic Training subject resource availability and doesn't include full check-sheet training 2nd priority in the support queue from call-backs
Emergency Support Per incident telephone support 7 days per week see details No No No No No None


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quotesIt is the mission of One Step Retail Solutions to help retailers worldwide flourish and prosper by providing technology solutions and professional services that help them effectively manage their customers, sales and merchandise.