Emergency Support

One Step Retail Emergency Support is a pay-per-incident service available to existing OSRS clients or non-OSRS clients.

Emergency Support – We Respond to You Quickly and With a Smile – Your Problem is Our Problem


This is a pay-per-incident service available to existing OSRS clients or non-OSRS clients. It is a flat-rate for a single incident of any duration. An incident consists of a problem solved, no matter how long it takes. Per-incident purchase expires 12 months from date of invoice.

Per incident telephone support 7 days per week:

M-F: 6:00 AM to 9:00 PM (MST)

S/S: 7:00 AM to 6:00 PM (MST) is provided via “on call” dispatch.

Incidents must be purchased using credit card via OSRS’ online payment system. Credit card information will NOT be gathered or processed by the Product Support Specialist. Delivered on a call back basis only.  Delivered on a per incident basis. Best efforts to respond in 1 to 2 hours.

Contact our sales consultant to discuss the best option for your business needs.

Name Email Phone Company Number of Locations

 

quotesIt is the mission of One Step Retail Solutions to help retailers worldwide flourish and prosper by providing technology solutions and professional services that help them effectively manage their customers, sales and merchandise.